Date: _23-Jul-2013_
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Application Support Analyst Sharepoint
§ Day-to-day operations, support and maintenance of SharePoint and the overall SharePoint user experience
§ Provide operational support of SharePoint team sites and applications in the ATS environment
§ Consult with site owners about functional requirements of team sites and publishing sites in order to assess and recommend solutions
§ Recommend upgrades, patches, new applications, and equipment and analyze and troubleshoot problems
§ Escalate defects, systems and network issues to appropriate resources
§ Escalate 3rd party software issues to vendors, insuring proper attention is given to the issue depending on severity
§ Provide updates and communication to users, the management team, and development teams on issues
§ Provide technical assistance by responding to inquiries regarding errors, problems, or technical questions; assist other technical support staff as required
§ Establish strong relationships with the development teams, system administrators, and network administrators
§ Prepare production environments for all new releases
§ Provide monitoring in production environments to ensure applications are operational during pre-defined, critical operating time periods
§ Coordinate production emergencies with internal experts and key stakeholders
§ Proactively monitor network systems for expected results, trends and improvement areas
§ Develop and maintain production support process, tracking and documentation
§ 2+ years’ experience providing production support or similar role
§ 2 – 3 years of experience with operational support of SharePoint environments
§ Strong SharePoint 2007/2010 skills
§ Expertise in managing/creating Microsoft SharePoint sites
§ Knowledge and experience in varying technologies including Microsoft Windows, Databases (Oracle and/or SQL Server), etc.
§ Database Experience: Oracle, SQL Server
§ Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint)
§ Written and verbal communications are clear, concise and achieve intended objectives
§ Demonstrated ability to multi-task and prioritize projects and tasks
§ Able to problem solve independently as well as part of a team
§ Excellent analytical and problem solving skills
§ Understanding of software development processes and methodologies including their documentation and creation
§ Ability to comprehend overall product vision and participate in feature definition process
§ Able to work well with development engineers
§ High energy level and a willingness to go the extra mile
§ Bachelor’s degree in Computer Science
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Developer FYI Center
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