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US-CA-LakeForest: IT Technician

Date: _24-Aug-2012_
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IT Technician II

Lead, coordinate, and participate in moderately complex projects and key process improvement initiatives for all Windows environments throughout the organization. Participate in the design and review of new Windows systems and Windows application deployments. This includes the developing of automated imaging and application deployments. Implement strategies for integrating Windows and non-Windows operating environments. Recommend and execute modifications to Windows systems in order to improve efficiency, reliability, and performance. Provide technical input regarding hardware standardization. Develop and maintain Windows training materials and systems documentation for educating end users and IT staff.

Troubleshoot, diagnose and resolve standard user support hardware and tier 1 software problems including end-user desktop PCs and enterprise data servers. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Ensure that Windows-based workstations comply with established policies, standards, licensing agreements, and configuration guidelines. Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.

Strong Technical it experience and problem solving within a technical team environment Enterprise Windows 7 Migration and Deployment Experience Required. Demonstrable strong customer service skills. Extensive desktop application support experience with MS Office modules, Adobe Products. Strong familiarity with DNS and TCP/IP networking. Dell and/or APPLE experience preferred. Familiarity with desktop hardware such as Dell, Apple. Excellent written and oral communication skills. Good interpersonal skills. Ability to conduct research into Windows issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Experience working in a team-oriented, collaborative environment. Works on problems of diverse to complex scope where analysis of data requires evaluation of variable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

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