Developer > Jobs

US-CA-SanMateo: IT Service Desk Specialist

Date: _26-Jun-2012_
To see other developer job opportunities, please visit http://dev.fyicenter.com/

IT Service Desk Specialist

• Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications and home office configurations • Trouble-shoot, diagnose and resolve complex PC and network problems • End user moves, additions and changes • Provide hardware/software troubleshooting training to other staff members • Establish network connectivity and PC hardware/software configurations • Assist business experts in needs analysis and service request preparation • Order equipment and services for employee business usage (cell phones, PCs, Printers, ISPs etc.) • Keep incident tracking system accurate and up-to-date • Assist in developing and improving the team • Create and maintain process and procedure documentation • Participate in projects and provide assistance to Supervisor as needed

• Excellent customer service and oral communications skills • Team Oriented • 2-4 years experience in a Help Desk/Desktop Support environment • MCDST/CompTIA certification(s) preferred • BA degree or equivalent or combination of education and hands on experience • Analytical and problem solving skills • Proficient in Windows XP operating system • Knowledge of Windows-server infrastructure and Active Directory environments • Working knowledge of Citrix desktop environments a plus • Ability to answer telephone and respond accurately and courteously to inquiries • Ability to work independently and prioritize work based upon business needs

To apply for this position, please visit this Website.

Thank you,
Developer FYI Center
http://dev.fyicenter.com/