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US-CA-Newark:Application Support Analyst

Date: _22-Nov-2011_
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Application Support Analyst

* Provide general oversight, support, and maintenance for reading applications and related components. * Perform application configurations for new and existing clinical studies. * Work closely with remote users for maintenance and support. * Pinpoint problems and communicate possible solutions for resolution. * Perform and document application and system installations. * Support 3rd party and internally developed systems and applications working closely with the support team. * Work interactively with users and other staff to analyze and solve complex systems problems. * Work independently and make decisions. * Manage or help manage projects of medium to large scope. * Assist in the installation, integration and maintenance of hardware and software. * Assist in training users with basic software functions. * Assist in developing, modifying and operating in accordance with organizational SOPs. * Maintain accurate records to remain in accordance with customer obligations and standards. * Maintain system administration scripts written in Bash, Ruby, and Perl * Provide guidance and direction to other IT personnel. Education: 4 year College Graduate preferred Experience: 4+ years experience

* Extensive "real world" work experience with information technology and data management systems and processes. * Familiarity with Apache, Jboss. * Advanced skills with administering and troubleshooting applications on Windows systems. * Experienced in using Linux. * Working knowledge of networking. * Competent in scripting languages (Shell, python, VBscript, JavaScript, Batch, etc*) * Knowledge of IT security and anti-virus principles. * Familiarity with database systems, including Oracle, Microsoft SQL, and Sybase. * Previous experience with remote/phone based customer support.

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