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IT Client Support Specialist II
Provide IT on-site support for the North America Region. Including Service Desk, Deskside, and IT Operational support.
Provide first response to IT related issues. Coordinate with staff and ETS administrators on systems issues.
Provide user training/education one on one and in classroom environments, on company wide software products
Install and configure new and upgraded desktop and laptop computers for both local and remote users
Maintain IT Service Desk systems by logging in, responding to, and closing assigned IT related incident and requests from end users utilizing the Remedy help desk applications
Maintain site specific technology inventory (as needed)
Support IT meeting needs (a/v and v/c).
Analyze requirements for PC hardware and software problems
Troubleshoot problems on all PCs, peripherals, and printers
Must be able to interact with others, including potential customers.
Provide and maintain documentation of procedures as requested by department supervisor or manager
Regular attendance is an essential job function
Minimum Education level of a (n) High School Diploma. A college degree is preferred.
Microsoft, HDI, Comptia, or other IT certifications will be given greater consideration.
4 years of hands on IT experience supporting PCs and systems.
Minimum 3 years of hands on experience installing, configuring, and troubleshooting PC operating systems (MS Windows) and Microsoft Office (MS Word, Excel, PowerPoint, Access)
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