US-CA-San Jose: Technical Support Engineer

To see other opportunities, please visit http://dev.fyicenter.com
Date: 27-Oct-2009

Technical Support Engineer

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Responsibilities:

· Provide front line Tier 2/3 technical support throughout the software product life cycle.

· Develop Technical Notes and hands-on lab exercises.

· Configure, test and ship equipment to field personnel and customers.

· Provide phone support for newly introduced products; Tier 3 support for more mature products.

· Reproduce customer environments in a lab scenario to resolve issues.

· Accurately document customer calls and product problems found in the field (e.g. Bugzilla, email, etc.).

· Communicate with customers in a timely and professional manner.

Required Skills and Abilities:

· Excellent customer relations and communications skills.

· Excellent troubleshooting and documentation skills.

· Ability to work effectively within a team, or independently.

· Ability to travel when required.

Knowledge and Work Experience:

· Associate degree or equivalent in Electronics or Computer Science.

· Experience with Linux, Windows, VMWare.

· Experience with Databases – SQL, Postgres.

· Ability to work in a fast-paced environment.

To apply for this position, please visit this Website.

Thank you,
Team DEVFYI - Developer Resource FYI
http://dev.fyicenter.com